Practical Guidelines to Successful Implementations

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Business Process Management: Practical Guidelines to Successful Implementations by John Jeston and Johan Nelis provides organizational leadership with an understanding of Business Process Management and its benefits to an organization.




This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.

* A proven step-by-step framework for the Business Process Management practitioner

* Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice

* New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends.

'This book shouldn't be unusual but it is.  It should have been written a long time ago, but it wasn't.  All books on business process management should be similar to it, but they aren't.  Books that purport to tell people in organizations how to do something should be this clear, but they seldom are.  Process management should have already been demystified, but it hasn't been.

What's exceptional about the book is its extraordinary common sense.'

Tom Davenport,
Professor and Director of Research,
Babson Executive Education,
Babson college
Paperback:  504 pages
Publisher: Butterworth-Heinemann; 2nd edition (18 Jan 2008)
ISBN-10: 0750686561
ISBN-13: 978-0750686563 

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